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High Security
- SSL certificate provided by VeriSign® (SSL certificate provider for the top 10 U.S. banks and 93 percent of Fortune 500 companies)
- A physically secure data center monitored 24/7. Facility access is limited to experienced IT personnel
- Multiple firewalls to prevent unwarranted intrusion by hackers and viruses
- Regular updating and patching of system software and antivirus utilities

CISP/SDP Compliance
- Compliance with the guidelines set forth by the Visa and MasterCard CISP and SDP programs
- Adherence to a strict password policy for all employees and StoresOnline merchants

Built-in Redundancy
- Redundancy built throughout the entire hosting infrastructure, including a clustered storage environment, redundant servers, power circuits, Internet Service Providers, Internet connections, and more
- Failover redundancy in key areas, helping to ensure zero downtime in the event of a server or database failure

Regular Backup with Onsite and Offsite Storage
- Daily and weekly backups of all sites and databases
- Backup tapes stored onsite and offsite
- Tapes stored offsite in a secure granite repository that is highly resistant to all types of natural or nuclear disasters

Facility Maintenance and 24/7 Monitoring
- An Uninterrupted Power Supply and Backup Generator, coupled with a fire suppressive gas release system to guard against fire and power outage
- Dedicated air conditioning, ensuring a temperature-controlled environment for proper hardware functionality
- Data center vital signs monitored on a 24/7 basis
- IT staff members on call 24/7 to correct problems if an essential component fails
- An established Intrusion Detection System
- Weekly vulnerability scanning by Security Metrics®

High Bandwidth and Network
- Multiple Internet Service Providers
- More than enough bandwidth to handle the high number of requests received
by StoresOnline servers
- Enterprise-level routers, switches, and networking (Cisco Systems® technol
ogies)
Data Storage
- Clustered environment (redundancy)
- EMC2® storage (enterprise-level RAID 5 technology)
- Oracle® 10G (RAC) database (enterprise-level RAID 1 technology)

Technical Support
- Email support
- 24/7 online chat support
- Live phone support
- Domain management

At a Glance
- Online Merchant Services section
- Online help files and tutorials
- Up-to-date web promotion tutorials
- 24x7 chat & email support
- 11-hours-per-day phone support (Mon thru Fri)
- Keyword Analysis Tools
- Reverse Search Tool
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- Email aliasing
- Secure real-time credit card processing
- Domain hosting
- Online image library
- 500 MB web-storage space
- FTP access
- Visa/MasterCard-compliant hosting environment
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- 128-Bit SSL encryption
- Redundant and load balancing web servers
- Redundant T3 connection
- Redundant uninterruptible power supply
- Backup diesel generator
- Firewall protection
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